Store Policy
At Cobra’s Dungeon, we are committed to providing our customers with a confidential, high-quality, and satisfying shopping experience. Please review our store policies below to ensure a smooth transaction.
1. Privacy & Discretion
Your privacy is our top priority. All orders are shipped in plain, unmarked packaging with no visible branding or product details. We do not share or sell your personal information to third parties.
2. Payment & Billing
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We accept all major credit/debit cards at checkout.
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All transactions are encrypted and secure to protect your financial information.
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Orders must be paid in full before processing and shipment.
3. Order Processing & Shipping
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Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).
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Shipping Time:
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-4 business days
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Tracking Information will be sent via email once your order has shipped.
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4. Returns & Exchanges
Due to the intimate nature of our products, all sales are final for hygiene and safety reasons. However, we do accept returns in the following situations:
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Defective/Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours of delivery for a replacement or store credit.
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Incorrect Orders: If you receive the wrong item, reach out to us within 48 hours for resolution.
To request a return or replacement, email FraizerLaquetta@gmail.com with your order number and photos of the issue.
5. Cancellations & Order Changes
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Orders can be canceled or modified within 12 hours of purchase. Once an order is processed, we cannot guarantee changes.
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If you need assistance, contact FraizerLaquetta@gmail.com as soon as possible.
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6. Lost or Stolen Packages
Cobra’s Dungeon is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience issues with your delivery, please contact the shipping carrier directly.
7. Age Restriction
You must be 18 years or older to purchase from Cobra’s Dungeon. By shopping with us, you confirm that you meet this requirement.
8. Customer Support
For any questions, concerns, or assistance, our team is available to help. Contact us at FraizerLaquetta@gmail.com, and we will respond within 24-48 hours.
By shopping at Cobra’s Dungeon, you agree to these store policies. Thank you for trusting us to provide you with premium, discreet, and satisfying products! 💋🔥